Privacy Policy

This notice describes the categories of information Fortune Clock may gather when you use our services and the choices you hold over that information. We aim to handle personal data transparently and only for legitimate operational purposes.

Information we collect

When you register and play at Fortune Clock we record identifying details such as your name, date of birth, email address, and the documents required to confirm your identity under our licence.

Transactional records, gameplay history, device identifiers, and connection logs are captured automatically so that the platform can function, settle payments, and remain secure.

We also retain the messages you exchange with our support team, which helps us resolve queries and maintain an accurate account history.

How your information is used

The primary purpose of processing is to operate your account, credit winnings, process withdrawals, and meet the anti-money-laundering and age-verification duties tied to our Curaçao licence.

Anonymised and aggregated statistics help us understand which features players value and where the service can be improved.

Promotional communications are always optional. You may switch them off in your account preferences without affecting your ability to play.

Sharing and safeguards

Fortune Clock discloses personal data only to payment processors, identity-verification partners, game providers, and regulators where a lawful basis exists, and always under contractual confidentiality.

We apply encryption in transit, restricted internal access, and continuous monitoring to defend stored information against unauthorised use.

Retention and your rights

Records are kept for as long as your account is active and for the additional periods that financial and regulatory law require, after which they are securely erased.

Depending on where you live, you may ask to access, correct, export, or delete your data, and we may request proof of identity before acting on such a request.

• Data protection enquiries via the privacy contact in the Fortune Clock help centre
• Live support chat available around the clock from within your account

This document is a plain-language overview. Your actual rights and our obligations are ultimately governed by applicable data-protection law and the terms of our licensing authority.